FAQ

Frequently Asked Questions

Q1. How much does it cost to ship to ....?
The cost of shipping is calculated during the check out process based on your postcode (if in Australia) or your country (if outside Australia) and the weight and size of the item(s). Please add the items you are considering buying to your shopping cart, and make your way through the checkout process. At Step 1 of 3, you will see a list of shipping options with suitable costs. This provides the cost of shipping you will pay to ship the goods you have selected. You haven't purchased the goods until you have confirmed the order (and that's after you have entered payment instructions) so there's no risk of determining the shipping costs this way.

Q2. Do you ship to countries outside of Australia?
Yes, of course. Lathes Online is a recognised distributor for Australia and New Zealand for Wabeco, Emco, Taig and Sherline machines, and happy to service customers in the AsiaPac region and beyond. Please do not be offended if we request internationally recognised personal identification (passport, drivers licence) if you are located outside Australia and New Zealand and paying by credit card to ensure the goods are being sent to a legitimate customer. (This is not needed if paying by Paypal.)

Q3. What currency are the prices?
All the prices listed are in Australian dollars. Please note that the prices do not include GST as the Australian Taxation Office has ruled that Lathes Online is exempt from charging and collecting GST.

Q4. How can I pay for the goods by Direct Deposit or Electronic Funds Transfer?

During the checkout process, select "Direct Bank Deposit" and once the order has been placed, you should receive an email that provides the bank details to transfer the funds to. Be sure to include the Invoice Number (which is also found in the same email) when you transfer the funds. The goods will be shipped once the funds have cleared.

Q5. Which method of payment is the fastest way to receive my goods?
A successful payment by Paypal allows the speediest method for dispatch of goods. Credit card payment is the next fastest. The slowest method is via a cheque in the mail, but shipping occurs immediately the funds have been cleared.

Q6. Can I arrange to pick up my order?

Lathes Online does not have a "bricks and mortar" store and ships directly to you via Australia Post or specialty courier for heavier orders. Therefore there is no opportunity to pick your order from a particular location.

Q7.
How can I keep my credit card details secure?
Lathes Online employs the highest internet encryption security on this website to ensure when you enter your credit card details (as well as other personal details, such as address) the data is safe. Once the order has been processed, the details are deleted so there is no record of the number except for the last 4 digits of the card. Under no circumstances should you send credit card details by email because this is the equivalent of publishing the details on the front page of the Sydney Morning Herald.

Q8. Where can I see the products I want to buy?
Lathes Online does not have a show room to demonstrate the products sold on the web site. Hopefully there is sufficient information and photographs that provide some detail to assist in your decision. Please contact us if you need further information. There are a number of video clips that can be searched via www.google.com or www.youtube.com that show these products in use.

Q9. Can I purchase the Wabeco exhibition machines?
Some customers have observed the availability of Wabeco exhibition machines at a reduced price on the German Wabeco website. Unfortunately these machines are not available to international customers (outside of Germany).

Q10. Why is my invoice from a business called "QA Pharmaceutical Services"?

QA Pharmaceutical Services is a business that started in 1990 providing a quality service to the pharmaceutical industry. It is registered with an ABN, has bank facilities, credit card processing and Paypal account. To keep start up, running costs and overheads down for Lathes Online, it was decided to utilise the existing business infrastructure in QAPS, rather than duplicating it. Therefore, if you pay by credit card, you are likely to see a transaction on your statement associated with QA Pharmaceutical Services as well as in the header of the tax invoice that comes with the goods.
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